Refund policy

Unused balance

If you buy a package and decide within 30 days that the API is not right for you, email us and we will refund the unused portion, provided you have spent less than 10% of it. Beyond that, balance is non-refundable but stays usable for twelve months.

Refunds go back to the original payment method and typically settle within five to ten working days.

When we refund without being asked

Failed calls are never charged, so there is normally nothing to refund for an outage. If a bug on our side does charge you incorrectly, we refund it as a balance credit and tell you, whether or not you noticed.

If we terminate your account without cause, we refund all unused, unexpired balance.

Expired balance and subscriptions

Balance expires twelve months after it is added and expired balance is not refundable. Expiry dates are shown per package on your account page and you are emailed before your balance runs low, so nothing should expire as a surprise.

Monthly plans can be cancelled at any time and stop renewing immediately. Balance already granted for the current period stays yours until it expires.